Privacy Policy

Effective 15 October 2026

Nehme Corp Pty Ltd (ACN 624 674 791, ABN 28 624 674 791) trading as Classic Warehouse (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. The personal information we collect

Depending on how you deal with us, we may collect:

• Identity and contact details: your name, email address, phone number, and delivery and billing addresses;
• Order information: the products you view, add to your cart or purchase, delivery instructions, returns and correspondence;
• Payment information: the payment method used and transaction details. Card numbers are processed directly by our payment providers, and we do not see or store them in full;
• Account information: login details and preferences, if you create an account;
• Project information: details you choose to share, such as room measurements, photographs, plans and samples ordered;
• Trade information: business name, ABN and trade references, if you apply for a trade account; and
• Technical information: IP address, device and browser type, pages visited and how you arrived at our website, collected through cookies and similar technologies.

We do not collect sensitive information, such as health information, unless you choose to provide it and it is relevant to your enquiry.

2. How we collect it

We collect personal information directly from you when you place an order, create an account, request samples, book a showroom visit, subscribe to emails, or contact us by phone, email or in person. We also collect information automatically when you use our website. We may receive information from third parties who act on your behalf or on ours, such as payment providers, delivery carriers and our e-commerce platform.

Where practicable, you may deal with us anonymously or under a pseudonym, for example when making a general enquiry. We need your name and contact details to process and deliver an order.

3. Why we use it

We use personal information to:

• process, fulfil, deliver and support your orders, including arranging pickup, returns and refunds;
• contact you about your order, including to confirm any change to a delivery fee;
• respond to enquiries and provide product advice;
• manage accounts, trade applications and our relationship with you;
• prevent, detect and investigate fraud and misuse;
• maintain, secure and improve our website, products and service;
• send marketing communications where you have agreed to receive them; and
• meet our legal, tax and accounting obligations.

4. Who we share it with

We disclose personal information only as needed for these purposes, to:

• Shopify, which hosts our online store and processes order and customer data on our behalf;
• payment providers, to process payments and prevent fraud;
• delivery carriers and couriers, who need your name, address and phone number to deliver your order;
• IT, email, analytics and advertising service providers who support our business;
• our professional advisers, such as accountants, lawyers and insurers; and
• government agencies, regulators and law enforcement bodies, where required or authorised by law.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers, including Shopify, store or process information outside Australia, including in Canada, the United States and countries in Europe. We take reasonable steps to ensure that overseas recipients handle personal information in a way that is consistent with the Australian Privacy Principles.

6. Cookies, analytics and advertising

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, understand how the website is used, and measure the effectiveness of our advertising. We may use analytics and advertising tools provided by Shopify and other providers, such as Google and Meta. These tools may collect information about your activity on our website and on other websites. You can block or delete cookies through your browser settings, although some features of our store may then not work. You can also manage advertising preferences through the settings of the relevant platform.

7. Marketing

We send marketing emails and messages only where you have consented or where the Spam Act 2003 (Cth) otherwise permits. Every marketing message includes a simple way to unsubscribe, and we act on unsubscribe requests promptly. We will still send you messages about your orders and account.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include secure, encrypted platforms and restricted access to customer records. We keep personal information only for as long as we need it for the purposes above, and to meet legal and record-keeping obligations, which for tax records is generally seven years. We then destroy it or de-identify it.

If we experience a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner where the Notifiable Data Breaches scheme requires it.

9. Access and correction

You may ask for access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. If we refuse a request, we will explain why, as the law permits. We do not charge for making a request.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and respond. We aim to resolve complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

11. Children

Our store is intended for adults. We do not knowingly collect personal information from children under 16 without the consent of a parent or guardian.

12. Changes to this Policy

We may update this Privacy Policy from time to time by publishing a revised version on our website. The version published on our website applies.

13. Contact our Privacy Officer

Privacy Officer, Classic Warehouse (Nehme Corp Pty Ltd)
Holroyd NSW
Email hello@classicwarehouse.com.au · Phone 0413 663 463