Delivery Terms
Effective 15 October 2026
These Delivery Terms form part of our Terms & Conditions of Sale. They are issued by Nehme Corp Pty Ltd (ACN 624 674 791, ABN 28 624 674 791) trading as Classic Warehouse (“we”, “us”). Nothing in them limits your rights under the Australian Consumer Law.
1. Where we deliver
We deliver throughout mainland Australia and Tasmania from our warehouse in Holroyd, NSW. We do not ship internationally. Some remote, island and restricted-access locations may need a separate freight quote. If so, we will contact you before your order is processed.
2. Delivery fees
Delivery fees are calculated from the total weight of your order and the state you are delivering to. The fee is shown in our delivery estimator and at checkout before you pay. All fees include GST.
| Order weight | NSW | ACT | VIC | QLD | SA | TAS | WA | NT |
|---|---|---|---|---|---|---|---|---|
| Up to 500 kg | $150 | $300 | $350 | $400 | $450 | $550 | $650 | $750 |
| Each additional 500 kg, up to 8,000 kg | +$25 per 500 kg | |||||||
| Samples only | $9.95 by post, Australia-wide | |||||||
Orders over 8,000 kg are quoted individually. Please contact us.
Delivery fees are estimates. The fee shown on our website and at checkout is an estimate based on your order’s weight and delivery state. If the actual cost of delivering your order differs, for example because of the delivery location, site access or the size of the load, we will contact you within one business day of your order, and before it is processed, to confirm the adjusted fee. You may accept the adjusted fee or cancel the order for a full refund, including the delivery fee you paid.
3. Delivery times
Orders are prepared once payment has cleared and stock has been confirmed. We will contact you to book a delivery day. Typical delivery times from dispatch are:
| Destination | Typical delivery time |
|---|---|
| Sydney metropolitan area | 2 to 5 business days |
| Regional NSW and the ACT | 3 to 7 business days |
| VIC, QLD and SA | 5 to 10 business days |
| TAS, WA and NT | 7 to 15 business days |
These are estimates, not guaranteed dates. Delivery can take longer for special orders, during peak periods and in regional or remote areas. If we confirm a specific delivery date and cannot meet it, we will tell you as soon as possible.
4. Kerbside delivery
- Deliveries are made by tailgate truck to the kerb, driveway or nearest safe and accessible point at ground level, as determined by the driver.
- Drivers do not carry goods into buildings, up or down stairs, through properties or to upper floors, and do not position goods within a site.
- Goods are usually delivered on a pallet. The pallet and packaging become your responsibility once delivered.
5. Site access
- You must ensure that the delivery address has safe, legal access for a rigid tailgate truck, with a firm, level surface to unload onto.
- Please tell us about any access restrictions when you order, using the order notes. Examples include narrow or steep driveways, low overhead clearances, gated estates, building sites with induction requirements, and loading-zone or time restrictions.
- You are responsible for any parking permits, council approvals or site inductions needed for the delivery.
- The driver may decline to unload where conditions are unsafe or access is unsuitable. In that case the delivery is treated as a failed delivery under clause 7.
6. Receiving your delivery
- A person aged 18 or over should be present to receive the delivery and sign the delivery docket.
- If you authorise us in writing to leave goods unattended, the goods are left at your risk once they are unloaded.
- Signing the delivery docket confirms that you received the stated number of items in apparently good condition. Please inspect the goods and note any visible damage on the docket before signing.
- Report any damaged, incorrect or missing items within 48 hours of delivery, with photographs, as set out in our Refunds & Returns Policy.
7. Failed and repeat deliveries
If a delivery cannot be completed for reasons within your control, a redelivery fee may apply, equal to the original delivery fee. Such reasons include nobody being available to receive the goods, unsuitable access, incorrect address details or the site not being ready. We will confirm any fee with you before rebooking. If redelivery is not arranged within 14 days, we may return the goods to our warehouse and charge reasonable storage costs, which we will notify to you in advance.
8. Free warehouse pickup
- You can collect your order free of charge from our Holroyd NSW warehouse, Monday to Friday, 8 am to 5 pm, excluding public holidays. Select Pickup at checkout.
- Please wait for our email confirming that your order is ready before you travel. Bring your order number and photo identification. If someone else is collecting for you, include their name in your order notes.
- You must bring a vehicle, trailer or carrier suited to the size and weight of your order. Our team will load the goods with care. Securing the load, and the vehicle’s capacity, are the responsibility of the driver.
- Please inspect your goods before leaving. Risk passes to you once the goods are loaded.
- Orders not collected within 14 days of our ready-for-pickup notice may incur reasonable storage charges, which we will notify to you in advance.
9. Risk and ownership
Risk in the goods passes to you on delivery, or on loading at our warehouse for collected orders. Ownership passes to you once payment has been received in full and has cleared.
10. Contact us
Phone 0413 663 463 · Email hello@classicwarehouse.com.au · Monday to Friday, 8 am to 5 pm.
Questions about this policy?